Last updated 17 October 2026.
Email support@praxis-hq.ai. A person reads it. It helps to say which device you are on and, if something looks wrong on screen, what you were doing just before.
If you have paid before — on this device, or on another one in your Family Sharing group — you never pay twice. There are two ways in:
Either way you will be asked for the parent code, then one arithmetic question, before Apple’s sheet appears. Both gates are there so a child cannot reach a purchase or a restore alone. Restoring charges nothing.
If a restore does not find it, the usual cause is being signed in to a different Apple Account from the one that paid. Apple holds the record; we do not, so there is nothing we can look up for you.
You do not have to lose anything.
Progress and purchases are untouched. The question is there so it is a grown-up doing it, not a child who wants the report closed.
We cannot recover or reset the code for you, and we never could — it does not leave the device, so we have never had it. That is the same reason we hold nothing else about your child.
Changing a code you do know is in Settings → Parent code → Clear parent code, which asks for the existing code first.
Progress lives on the device it was played on. Nothing is uploaded, so nothing syncs by itself — a code carries it across.
That code carries the whole year: every mission finished, every star, every medal. It only ever adds, so nothing on the other device is replaced, and it is safe to send in both directions as often as you like. It does not carry the purchase, and it does not need to — that comes back through Apple with Restore purchases.
The shorter Camp code, also in Settings, carries only the adventure in progress. To move everything, use Moving to another device.
Save the code somewhere safe before you need it. It is the only copy of the progress that exists off the device.
If you are handing the device to another family, or you want a clean slate:
It removes every player on the device, their medals and the parent code, and clears the stored copy of the game. Progress removed this way cannot be recovered unless you have saved a code from Settings → Moving to another device first. Purchases are not lost — they come back with Restore purchases.
Nothing. No account, no sign-in, no advertising, no analytics, no third-party code. The app makes no network requests of its own. The only outside service it uses is Apple’s StoreKit: to look up the price, to make or restore the one purchase, to check on each launch what this Apple Account already owns, and, at most a few times a year and only from the parent area, to show Apple’s own rating prompt. It plays start to finish with no signal. The full privacy policy is short, because there is little to say.
The one thing that does reach us is feedback an adult chooses to send from the Feedback button. Before it opens your Mail app it asks an arithmetic question, so it is a grown-up sending it; then you can read and edit the message, and nothing goes until you tap Send there.
Purchases are made through your App Store account, so refunds are requested from Apple. We cannot issue one, because the payment never came to us. Apple’s process is at reportaproblem.apple.com.
support@praxis-hq.ai. Odyssey is made by Adam Fischer, an independent developer in Orlando, Florida. Praxis is the brand.