Importing a claim
What ClaimForge opens
- A LossList claim package your client exported, plus the security code they read to you.
- A Roofing Expert inspection package the inspector sent with Send to Public Adjuster, plus its own code.
Choose the file, or drag it in on a Mac, then type the code and press Decrypt. The inspection attaches to a claim that is already open, so import the client’s file first.
The file will not decrypt
- Codes use no letter O, I or L — a character that looks like one is a zero or a one.
- Make sure the code belongs to that file. A re-exported package has a new code.
- If your client sent a screenshot of the file rather than the file, ask for the file itself.
What “Matches its manifest” means
Every file inside a package is listed in the package’s own manifest with a fingerprint. On import ClaimForge checks each one against that list and tells you what it found. It confirms the package is internally consistent and undamaged. It is not a guarantee that no one altered the package before it reached you, and the app does not claim to be one.
I imported the same client twice
Each import is a separate claim. When a second file for the same client and address is present, both workspaces say so. Approvals, figures and your narrative are not shared between them, and each generates its own report file — work in whichever one you mean to send.
Valuation and the report
Where the suggested numbers come from
Replacement figures come from product lookups and are shown with their source; depreciation is computed from published useful-life tables, the item’s age and its stated condition, and the working is printed with it. They are suggestions. Nothing reaches the carrier report until you approve it, and you can override any figure.
A figure I typed shows as “not read”
ClaimForge refuses a number it cannot read with certainty rather than guessing. Type amounts as digits with cents, like 1299.99. More than two decimal places, or a letter standing in for a digit, is refused on purpose — a silent misreading in a carrier document is worse than a blank.
Items the tables should not price
Art, collectibles, jewelry and discontinued goods are condition- and market-driven. Mark the line judgment only and automated suggestions are switched off for it.
The policy
ClaimForge never receives, stores or interprets an insurance policy. You request it from your client and make every coverage determination yourself. Declarations facts, when the insured transcribed them in LossList, arrive as facts with their provenance shown, and are left out of the carrier report unless you switch them on.
Subscription
The app is free to download. Opening a client's claim file is $79.00 per claim; ClaimForge Pro — monthly or six months at a time — covers valuation, the report, and re-opening that claim whenever you come back to it. One subscription covers iPhone, iPad and Mac on the same Apple Account. Purchases are handled by Apple; we never see payment details.
- Restore: open ClaimForge Pro in the sidebar and choose Restore purchases, signed in with the Apple Account that bought it.
- Cancel or change: in Settings → Apple Account → Subscriptions on iPhone or iPad, or System Settings → Apple Account → Media & Purchases on a Mac. Apple handles refunds; we cannot process them.
- If a subscription lapses: imported claims stay on your device. We do not delete your data.
Where your clients’ files live
On your device. There is no account and no server of ours. Decrypted client files are kept in the app’s own storage; on iPhone and iPad, deleting the app removes them. On a Mac, moving the app to the Trash does not remove its data — it stays in your user Library until you delete it. Your obligations as the professional of record are unchanged: device passcode, FileVault, and lawful handling of client data are yours.